Conditions d’utilisation

General Terms and Conditions

These general terms and conditions, valid as of January 2026, are applicable to all sales in the official REV’IT! eStore via www.revitsport.com - REV'IT! eStore Europe B.V.

Article 1 – Definitions  
1.1. Agreement: an Order that has been accepted by the Seller and that is subject to these general terms and conditions;   
1.2. Customer: the natural person who is of legal age and who does not act within the context of a profession or for purpose of conducting business with whom the Seller concludes an Agreement;        
1.3. Cooling-Off Period: the period of time, fourteen (14) Days from delivery of the Order to the Customer, during which the Customer can exercise his or her Withdrawal Right;          
1.4. Day: Calendar Day;
1.5. Order: an Order placed by the Customer in accordance with the process laid out in Article 3.2 for delivery of one or more Products;     
1.6. Price: the purchase price indicated on the Website for a Product, including VAT;         
1.7. Privacy Policy: the Privacy Policy made available on the Seller’s website, as may be changed from time to time;
1.8. Product: a REV’IT! Product that is offered for sale by Seller on the Website;    
1.9. Seller:       
REV'IT! eStore Europe B.V.         
Vorstengrafdonk 20, 5342 LT, Oss, the Netherlands;                   
Email: customerservice@revitsport.com  
Chamber of Commerce number: 62908626        
VAT Identification number: 855008854B01;                   
1.10 Website: https://www.revitsport.com/        
1.11. Withdrawal Right: the right of the Customer to withdraw from the Agreement within the Cooling-Off Period;
1.12. Withdrawal Right Form: the Form provided by Seller to Customer, either on paper with the parcel or electronically, which can be used by Customer to exercise the Withdrawal Right.    

Article 2 – Applicability 
2.1. These general terms and conditions are made available online by Seller at: https://www.revitsport.com/ and are applicable to all offers, Orders, Agreements and/or other legal relationships between Seller and Customer, which in any event includes the purchase and sale of Products through the Website.  

Article 3 – The Agreement       
3.1. The presentation and marketing of the Products on the Website does not constitute a binding offer to conclude an Agreement.            
3.2. The Customer can place an Order via the Website by selecting the Product, size and color of Customer’s choice and by clicking on ‘Add to cart’, the Customer can continue in the cart by clicking on ‘Checkout’. When the Customer clicks on ‘Checkout’, the Customer then has the option to checkout by filling out their information or by logging into an existing account. The Customer will be shown an overview of the Products in the shopping cart including specifications (such as color and size) and price. The Customer is then requested to fill out a delivery address and payment method. The Customer explicitly accepts the general terms and conditions by placing an order. The Customer may then select one of the payment methods as may be offered by the Seller from time to time. Prior to finalizing the Payment, the Customer can cancel the Order at any time, change the content of the Order by removing Products and/or adding Products to the shopping cart, change the shipping address and select a different payment method. By finalizing the payment, the Customer enters into a legally binding Order.   
3.3. The Agreement enters into force when Seller accepts the Order, either through a declaration of acceptance or by delivering the Product. The Seller confirms receipt of the Order by sending a confirmation email to the Customer as soon as possible upon receipt of the Order. This confirmation e-mail is not intended as a binding acceptance of the Order, unless the email, aside from the confirmation of receipt, includes a declaration of acceptance.     
3.4. The Seller maintains the right to reject the Order placed by the Customer or to suspend the Customer’s account in the following instances:  

·       If the information provided by the Customer is incorrect and/or incomplete or if the Seller has reasonable doubt as to whether the information provided by the Customer is correct; or

·       If the amount due for the Order, has not been paid by Customer directly after clicking on ‘Place Order’; or

·       If the Customer has not abided by his payment obligation towards Seller in the past; or

·       If Customer has failed to accept or failed to pick up an Order he placed with Seller in the past; or

·       In the event of a clear mistake or processing mistake in the Prices mentioned on the Website; or

·       In the event the shipping address is not in live in the country of delivery; or

·       In the event an activity on the Customer’s account is fraudulent or suspicious. 

3.5 The Seller shall inform the Customer as soon as possible if an Order is not accepted. In the event an Order is not accepted, Seller shall immediately refund any amounts paid by Customer for the respective Order to Customer’s original payment method.        
3.6 The Order, Order confirmation, the Privacy Policy and the terms of service of the Website, as well as these General Terms and Conditions together constitute the Agreement between the Seller and the Customer for the use of the Website and all steps in the Order process, from placing an Order to delivery.           

Article 4 - Price
4.1. The Prices mentioned on the Website are in the local currency or in Euro and include Value Added Tax (VAT) and exclude shipping fees. While the Order is being placed or when the Order is confirmed, the Customer will be able to review the total amount due.    
4.2. Seller may change the Prices from time to time, without having an obligation to inform Customer. The Prices that are displayed when the Order is placed, shall be the Prices that are applicable to the Agreement.  

Article 5 – Payment     
5.1. Payment shall take place through one of the on the Website provided payment methods and shall be completed by the Customer when the Order is being placed. 
5.2. The Customer has an obligation to immediately correct any incorrect payment information that is provided by the Customer to the Seller         
5.3. If the payment term is exceeded, the Customer shall be in default by operation of law and Seller shall be entitled to charge the statutory interest rate on the outstanding amount as of the due date.

Article 6 - Delivery      
6.1. Seller shall appoint a carrier for delivery.     
6.2. After concluding the Agreement, Seller shall ship the Products as soon as possible to Customer at the by Customer provided shipping address, but in any event within fourteen (14) Days, provided Customer has paid the purchase Price in full and unless a different delivery date has been agreed upon.   
6.3 The agreed upon delivery date shall be adhered to as much as possible by Seller. Customer recognizes that delivery dates are based on information that is known by Seller at the time the Agreement is concluded and that delivery may depend on third parties as well as information provided to Seller by third parties.            
6.4 In the event delivery may be delayed, or in the event an Order cannot in whole or in part be delivered, Customer shall receive notice to that extent within fourteen (14) Days after the Agreement is concluded. The Customer shall have the right to terminate the Agreement, at no cost, until the Order is being shipped. 6.5 The risk of damage or loss of the Product, shall be transferred to Customer when the Product is delivered to Customer.

Article 7 – Withdrawal Right                 
7.1. The Customer has the right to withdraw from the Agreement without giving any reason during the Cooling-Off Period. The Withdrawal Right does not apply to Products that are not ready-made and are manufactured in accordance with the Customer’s individual choices or specifications, including made-to-measure and REV’IT! Tailortech items.     
7.2. The Cooling-Off Period shall expire fourteen (14) Days from the Day on which the Customer, or a third party designated by the Customer (other than the carrier), acquires physical possession of the Product. In the case of an Order consisting of multiple Products delivered separately, the Cooling-Off Period shall expire fourteen (14) Days after delivery of the last Product.         

Article 8 – Customer Obligations During the Cooling-Off Period 
8.1. During the Cooling-Off Period, the Customer shall handle the Product and packaging with care. The Customer shall only unpack and use the Product to the extent necessary to determine the nature, characteristics and the functioning of the Product.        
8.2. The Customer shall only be liable for any diminished value of the Product resulting from the Customer’s handling of the Product that exceeds the permitted use as laid out in Article 8.1.     

Article 9 – Returns      
9.1. To exercise the Withdrawal Right, the Customer shall inform Seller of the decision to withdraw from the Agreement by means of an unequivocal statement (for example by email, by including the self serve portal from Shopify or via the Withdrawal Right Form made available by Seller).          
9.2. After exercising the Withdrawal Right, the Customer shall return the Product to Seller without undue delay and in any event no later than fourteen (14) Days from the Day on which the Customer informed Seller of the decision to withdraw, unless Seller has offered to collect the Product or in the event Article 9.9 is applicable.       
9.3. The Product must be returned to the following address: Vorstengrafdonk 20, 5342 LT, Oss, Netherlands.
9.4. The Customer shall return the Product with all delivered accessories, in original condition and packaging, and in accordance with reasonable and clear instructions from Seller.
9.5. The burden of proof and risk relating to correct and timely exercise of the Withdrawal Right lies with the Customer.    
9.6. Seller shall provide Customers with a prepaid return label. If Customer elects to not use the prepaid return label, Customer bears the cost and risk of returning the Product to Seller.     
9.7. Provided Article 9.9 is not applicable, Seller shall reimburse Customer for all payments made by Customer, minus any loss of value do to the Customer’s use of the Product beyond the extent necessary to determine the nature, characteristics and the functioning of the Product, without delay but in any event within fourteen (14) Days following the Day on which the Product was received by Seller.
9.8. Seller shall use the same payment method to reimburse the Customer as the Customer used when placing the Order. The refund is free of charge for Customer.           
9.9 Airbags, cannisters, heated gloves and related (service) Products are classified as dangerous goods and are subject to ADR safety regulations. Due to the ADR safety requirements, any return of airbags, cannisters, heated gloves and related (service) Products must be arranged via our customer service department. This ensures return transport using an ADR-certified carrier and compliant packaging. Returns sent using alternative or non-approved transport methods cannot be accepted. If the right of withdrawal is exercised, the direct costs of return transport for these products amount to €50 per return shipment and are borne by the customer. This amount reflects the actual costs of ADR-compliant transport. If the Product has been activated/used beyond what is necessary to assess it, the refund may be reduced up to €0 due to loss of value. For safety and ADR-compliance reasons, activated canisters cannot be returned by transport.

Article 10 – Intellectual Property
10.1. All brands, Product names, logos, models and designs (“IP Rights”) that are depicted on the Products or otherwise associated with the Products are the property of Seller or one of her affiliates. Customer acknowledges Seller’s IP Rights and shall refrain from using the IP Rights and refrain from any other conduct that could damage or otherwise adversely affect the IP Rights.     

Article 11 – Warranty   
11.1. The Seller intends to provide a Product that meets the Agreement with the Customer.          
11.2. The Seller is not liable for any indirect, additional or consequential damages of any kind that the Customer may suffer. Any direct damages for which the Seller is liable towards the Customer by law, shall never exceed the purchase Price. This provision is not intended to exclude Seller’s liability in the event of bodily harm or death.

Article 12 – Membership Program       
12.1 Signing up for the membership program     
12.1.1 As a member of the Seller’s membership program, Seller provides the Customer with personalized offers. The personalized benefits are based on the Customer’s online purchases through the Website. When the Customer makes purchases through the Website, the Customer may obtain membership points as determined in the Seller’s sole discretion. The number of membership points accumulated over a certain time place the Customer in a corresponding level. All available offers and level-based benefits described above are automatically added to the Customer’s membership account and become available for use through the Website after identification or login. 
12.1.2 Product Purchases made through Seller’s partners or in-store, are not registered in the Customer’s account.           
12.1.3 The Customer must be at least eighteen (18) years old to register for the membership program.     
12.1.4 The Customer can sign up for the membership program online, via the Website. After completing the registration, the Customer will receive a confirmation email which requires the Customer to confirm his or her email address.   
12.1.5 Participation in the membership program is limited to one account per person. Each account may be linked to only one email address and one telephone number. Having multiple accounts or registering more than one email address and/or telephone number is not permitted. 

12.2 Communication    
12.2.1 Seller may send the Customer SMS messages with marketing content, such as promotions via an automated telephone system, provided the Customer has given its prior consent thereto. Please note that certain benefits may only be available if the Customer has consented to receiving communications, for example via email, SMS or WhatsApp.      
12.2.2 Communication via SMS, WhatsApp or email, are sent to the mobile number and/or email address the Customer has provided to Seller during the registration process. By signing up for the membership program, the Customer confirms that the mobile number and email address the Customer has provided are a mobile number and/or email address for which the Customer is authorized to give consent to receive emails, SMS or WhatsApp messages from the Seller.  
12.2.3 The Customer may withdraw his or her consent for the membership program at any time by clicking unsubscribe at the bottom of an email sent by the Seller. By doing so, the customer unsubscribes from the membership program and the newsletters. The Customer has the option to maintain the subscription to the newsletters only via the preference section. The Customer may receive a confirmation that the Customer has been unsubscribed.          

12.3 Benefits/Offers     
12.3.1 After registration for the membership program, the Customer is eligible for the following benefits, subject to applicability:    
a. Exclusive offers (such as discounts) and news via email;          
c. Special text or WhatsApp messages with offers (such as discounts);      
d. Access to the Seller’s Rider Protection Program, subject to the terms and conditions available via the Seller’s helpdesk on the Website.    
12.3.2 Benefits can only be used on the Website.
12.3.3 Benefits and offers are subject to availability and cannot be converted into money, exchanged for cash or an alternative, or transferred to others.     
12.3.4 Program benefits may differ per country. All applicable benefits are set out in the General Terms and Conditions of the relevant country.      
12.3.5 Benefits may be subject to an expiration date and can otherwise be revoked by the Seller at any time.

12.4 Account Details     
12.4.1 Seller processes certain personal data in order to manage the Customer’s membership. Seller may ask the Customer to provide additional information for his or her membership account. While providing such information is entirely voluntary, it may entitle the Customer to additional benefits and/or offers. More information is available via the Seller’s Privacy Policy, including which personal data is collected and processed by Seller.    
12.4.2 the Customer may update certain account details at any time by logging into his or her membership account. In addition, Seller’s customer service team is available to help implement any requested changes.  

12.5 Termination          
12.5.1 A membership is entered into for an indefinite period.      
12.5.2 In the event the Customer has not logged into his or her account for nearly five (5) years, the Seller will send the Customer a reminder via email, SMS or WhatsApp to confirm whether the Customer still wishes to be subscribed. If the Customer does not confirm, the membership account will automatically be deleted by the Seller.    
12.5.3 The Customer may further cancel his or her membership at any time by submitting a request via info@revitsport.com. All accumulated benefits will then lapse.  
12.5.4 The Customer may unsubscribe from the membership program by clicking ‘unsubscribe’ at the bottom of the Seller’s newsletter or by changing his or her preferences in his/her account. By unsubscribing, the Customer will unsubscribe from the membership program and the newsletter. All existing benefits and offers will lapse. The Customer may close his or her account by logging into the account and deleting the account or by contacting customer service.       
N12.5.3 Notwithstanding any other provisions of these General Terms and Conditions, the Customer’s application for the membership program may be refused at any time, and/or the Customer’s membership account may be closed or terminated, and/or the Customer’s benefits may be withdrawn, in connection with or due to misuse of the services, the program and/or the benefits that are from time to time available to members.

Article 13 - Force Majeure      
13.1 Seller is not liable for any damages that occur as a result of any failure, delay or impossibility to perform his obligations under an Agreement due to circumstances that are beyond its reasonable control and/or that are not attributable to Seller under law, including but not limited to war, threat of war, civil war, riot, government decrees, strike, transportation difficulties, trade restrictions, difficulties with customs authorities, fire, floods, earthquakes, epidemics and pandemics, bankruptcy of third parties engaged by Seller, non-delivery or late delivery of goods by suppliers of Seller, disruptions in the regular supply of goods to be supplied by third parties, including water, electricity and other serious disruptions in the business operation of Seller or third parties engaged by Seller.            
13.2 In the event Seller is unable or not able to timely perform his obligations under an Agreement, Seller has the right to perform his obligations under the Agreement within a reasonable period of time or if fulfilment is not possible within a reasonable period of time, to terminate the Agreement in whole or in part without being obliged to pay damages to Customer.

Article 14 – Complaints
14.1. Customer is obligated to inspect the Product upon delivery and to inform Seller within a reasonable time of any visible defects or other complaints relating to the performance or execution of the Agreement. Complaint shall be in writing, complete and sufficiently motivated and shall be communicated to Seller through the contact details available on the Website of Seller.      
14.2. Complaints received by Seller shall be answered within fourteen (14) Days after receipt. If a complaint requires a longer processing time, Seller shall inform Customer within fourteen (14) Days, stating the timeframe within which the Customer can expect an answer.        
14.3. Customer acknowledges that minor and/or commercially acceptable deviations or technically impossible or difficult to avoid deviations in quality, size, color, finish etc. with regard to the Product are not a valid reason to submit a complaint. Such complaints, as well as complaints about articles being discontinued are invalid. Seller is not liable for any damages suffered by Customer as a result of such complaints.   
14.4. Customer shall fully cooperate with any recall by Seller. Customer shall immediately inform Seller if Customer suspects that a Product has any safety defect and is subject to a recall.           

Article 15 – Applicable Law     
15.1. The Agreement shall be governed by Dutch law, without regard to the conflict of law rules under Dutch international private law. This choice of law shall not deprive the Customer of the protection afforded by mandatory consumer protection provisions of the law of the country in which the Customer has his or her habitual residence.       
The United Nations Convention on Contracts for the International Sale of Goods (the Vienna Convention of 11 April 1980) is explicitly excluded.     
15.2. Disputes arising out of or in connection with this Agreement may be submitted to the competent court in ’s-Hertogenbosch, the Netherlands. This clause does not affect the Customer’s right to bring proceedings before the courts of the EU Member State in which the Customer is domiciled, in accordance with applicable consumer protection laws.

Article 16 – Miscellaneous       
16.1 In the event that any provision of these general terms and conditions is invalid, the remaining provisions in these general terms and conditions shall remain in effect and the invalid provision shall be interpreted or converted into a valid provision that is in line with the invalid provision.    
16.2 The Seller will be entitled to amend these general terms and conditions from time to time. The most recent version of the general terms and conditions will be available on the Website. The Customer must always consult these general terms and conditions before using the Website. If the Customer is unable to consult the general terms and conditions via the Website, the Seller will send the Customer a copy of the most recent version of the General Terms and Conditions by e-mail at Customer’s request.