FAQ frequently asked questions

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FAQ frequently asked questions

Look at the overview with frequently asked questions and see for yourself whether your question is listed.


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orders

Ordering

  • How do I place an order?
  • You are able to place an online order through our website (www.revitsport.com). Select the desired item and size and then click "add to bag." The product will then be added to your shopping bag.

  • What are the benefits of creating an account when ordering online
  • By creating an account, you're able to easily manage and view your personal data, orders, e-mail subscriptions and more. It also makes future purchases much more streamlined.

  • Can I change or edit my order after placing it on the website?
  • Yes, it is possible to make changes to your order. You have until 15.00 on the same day you placed the order (excluding holidays and weekends) to make any changes. In this case, please contact our Customer Service. We will be happy to assist with any changes.

  • How do I know if a product is in stock?
  • When you select your size, you'll immediately see if it is in stock. If a product is not in stock, you will not be able to add it to your shopping bag. For inquiries about the future availability, please contact our Customer Service.

  • Pricing
  • All prices on our website are our suggested retail prices, and are including VAT.

  • What size do I need?
  • To determine your size, you can check our Size Guide. Please keep in mind that the sizes mentioned are based on standardized measurements. If you have any questions about the right size for you, don't hesitate to contact our Customer Service.

  • I did not receive an order conformation.
  • We always send you an order confirmation via e-mail. If you did not receive a confirmation, we first recommend you to check your SPAM box. Change your settings to make sure all future e-mails from REV'IT! will end up in your Inbox. If you still need assitance or help, please feel free to contact our Customer Service.

  • What if, for some reason, the ordered product is not in stock?
  • If a product that you ordered is not in stock, we will refund your order. Depending on your original form of payment, this can take up to 5 business days with a miximum of 14 days.

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Payment

  • What payment options do I have?
  • Currently we offer 4 payment options: iDeal (only available in the Netherlands), Cartes Bancaires (only available in France), PayPal and Credit Card (Visa and Mastercard).

  • Is my financial information safe if I place an online order?
  • Absolutely. We use the latest security and encryption technologies to ensure your information stays private. You can also see that it is safe by the green padlock in your web address bar, and the address starts with https:// instead of http://

  • Can I pay afterwards/upon delivery?
  • Unfortunately, no. It is not possible to pay afterwards.

  • How long will a refund take?
  • From the moment your return shipment arrives at our warehouse and the return is processed, we aim to refund your money within 3 working days (depending on your original form of payment) with a maximum of 14 days. We always refund your money to your original form of payment. If you return your complete order, we will refund the total amount to you (including shipping costs) when your return is in accordance with our policy.

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Shipping

  • What is your delivery time?
  • If your order is placed before 15:00 on business days, the shipping is usually the same business day, with a maximum of 2 business days. The estimated delivery to your shipping address may take up to 2 business days, with a maximum of 5 business days. If the delivery takes longer than 5 business days, please contact our Customer Service.

  • What happens if I'm not at home to receive my package?
  • The DPD regulations for your county will be applied. The driver will try to deliver your package for a total of two times. If you are not home, the DPD driver will return the next business day or the DPD driver will try to deliver your package at one of your neighbors. If this isn't possible, your package will go to the nearest DPD Pick-Up parcelshop or it will be send back to REV’IT!. Please note that your package needs to be picked up at the DPD Pick-Up parcelshop within 5 business days. In all cases, the driver will leave you a not-at-home notification with the whereabouts of your package

  • What are the shipping rates?
  • We offer free shipping for orders over €99.- or in the UK £99,- For orders less than this amount, shipping is €5.- or in the UK £5.-

  • Can I track my shipment?
  • Yes. In your profile on our website you can see the status of your order. You will also be provided with a link via e-mail to track & trace your shipment with DPD after it has been sent out by our warehouse

  • What are the delivery options?
  • There are 3 ways we can deliver your order: to your home or work address, to one of the DPD PickUp points, or Click & Collect at selected REV'IT! authorized dealers

  • Which carrier do you use?
  • All our orders are handeled by DPD

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RETURNS

  • Can I return ordered items?
  • Sure, no problem. If the item you ordered does not suit you, you have 30 days of reflection to send it back to us. Please note that the item must be unused (ie new), undamaged, in its original packaging and provided with all labels and hangtags.

  • How do I return an item/order?
  • If you ordered from our website, you can return your order or items with the enclosed Return Form. Fill out the form and select your reason for the return. Stick the also enclosed return label on your box and drop it off at the nearest DPD location. Your shipping costs will only be refunded if you return your order, as a whole, within 30 days.

  • I have lost my return form/return label, what should I do?
  • Please contact our Customer Service at customerservice@revitsport.com .

  • I want to exchange an article, is that possible?
  • Unfortunately, at this moment, it is not possible to exchange products. You will need to return the article to us, and we will refund your purchase. If you want or need a different size or color of the ordered article, please order a new one through our website. For any questions about an exchange/return, you can contact our Customer Service (at customerservice@revitsport.com) when your return/exchange applies for the 30 days return policy.

  • A REV'IT! article bought at an authorized REV'IT! dealer, can I return it to you?
  • No. You can, however, return your article(s) at your REV'IT! dealer. The transaction will be processed at the location of purchase.

  • A REV'IT! article bought in the REV'IT! eStore, can I return it at a REV'IT! dealer?
  • No. You need to return your online purchase to the REV'IT! eStore. This is always free of charge if you return your order within 30 days with the enclosed return label.

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WARRANTY

  • What is the warranty on REV'IT! products?
  • We offer a 2-year guarantee on all our products as of April 1st 2017. This covers material and production flaws. Products that have been used are subject to investigation. They will be repaired or exchanged. REV'IT! products with the GORE-TEX membrane are subject to the "Guaranteed to keep you dry" warranty (concerning breathability and/or waterproofness) by GORE-TEX. Please always contact our Customer Service should you have any warranty claims with products bought through our webshop. View the full Warranty Regulations >

  • On what products do I have warranty?
  • We offer a 2-year warranty on our complete collection.

  • What is the return or exchange policy?
  • We offer a 30-day return on new and unused products that are ordered from our website. You can also refer to our Terms and Conditions for more information.

  • I have received a wrong product
  • We apologize for the inconvenience. Please contact our Customer Service and we will help you sort it out.

  • How do I present a warranty claim?
  • First contact our Customer Service via customerservice@revitsport.com. We will gladly help you with your question and explain the procedure to you. For warranty questions regarding REV'IT! products purchased from an authorized REV'IT! dealer, you should always contact the REV'IT! dealer of purchase. Make sure you always purchase your REV'IT! equipment through our network of authorized REV'IT dealers! to ensure that you receive the right service and quality. Items purchased through unauthorized channels might not be covered under warranty, or void of warranty. View the complete list of authorized REV'IT! dealers >

  • Can I present my warranty claim at my authorized REV'IT! dealer?
  • It is not possible to return products purchased through the REV'IT! webshop to the dealer of your preference. For warranty questions from REV'IT! products purchased at an authorized REV'IT! dealer, contact your authorized REV'IT! dealer of purchase. Items ordered via the webshop must be returned to REV'IT! For this, contact our Customer Service. Please note: when submitting a warranty request to your authorized REV'IT! dealer of purchase, it is always necessary to submit your proof of purchase.

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SAFETY & SECURITY

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  • We do use cookies. With these cookies, we gather information about your visit at this website. We use cookies to optimize your website experience. Read the full cookie-statement >

Highlights

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YOUR QUESTION
not answered?

Please contact our customer service via customerservice@revitsport.com