Gratis verzending en retour vanaf €99,-
Discover

Customer Experience Specialist

Are you the expert who ensures maximum customer satisfaction and has strong communication skills?

Then perhaps you are the Customer Experience Specialist we are looking for who can offer an authentic experience.

Job Details

Job Title: Customer Experience Specialist
Field: Sales
Location: Brooklyn, New York, United States
Contract Type: Full-time

 


What can you expect from us?

As Customer Experience Specialist, you will play an integral role in our continued growth. You will be responsible for answering questions of our B2C customers, suggesting ideas to internal stakeholders based on their feedback and supporting them in solving their issues to ensure optimized interaction between REV’IT! and its B2C customers.

In this role you need to think about how to get ahead of issues rather than just resolving them. Your goal is to always ensure a customer centric approach and deliver a smooth and trustworthy experience. 

We will train you to understand and know everything there is to know about our products and services and how our customers can benefit from this. We are looking for a self-motivated customer service professional who enjoys helping people and who is excited to join our team!

As Customer Experience Specialist you have got a unique position to fulfil, and from our office in New York City (USA) you will have a workspace to match.


What does this mean in practice?

This position mainly involves customer orientation, but it will also require a high-level of accuracy. Generally speaking, your job will entail the following:

  • You’ll be responsible for the total B2C Customer Experience; from handling end consumers emails to eStore customer inquiries, complaints and processing orders, returns and after sales.
  • You’ll combine technical expertise with customer service to solve questions and issues.
  • You’ll advice the consumer about collection, order status, availability of products, product specifications, dimensions, etc.
  • You’ll provide oral and written communication with the correct tone-of-voice, taking into account the core values ​​of REV'IT!.
  • You’ll realize the set KPIs (with regard to conversion ratios and customer appreciation) as well as the analysis and reporting with regard to the set KPIs to management.
  • You’ll document processes and user technical issues for our eStore platform.
  • You’ll closely monitor the latest developments in the field and the feedback of acquired knowledge to the rest of the organization.
  • You’ll give input on optimization of the product catalog.
  • You’ll translate customer experience feedback into areas for improvement for the company.
  • You’ll be responsible for the correct processing of eStore transaction data and eStore customer data.
  • You’ll handle all returns and warranties for the end consumers.

This is a full-time position. You’ll report to the President of REV’IT! Sport USA.


Are you our ideal candidate?

Just like REV’IT!, customer orientation is something you have by nature.
You are a good listener and are genuine. You wouldn’t want it and couldn’t do it any other way. Besides your personal skills, we expect the following from you:

  • You have a Bachelor’s degree.
  • You are able to work in a team environment and possess team-based problem solving skills.
  • You must be digitally savvy and have experience with an ecommerce platform and B2B/B2C database management tools.
  • You are fluent in English and have strong communication skills (great if you can speak Spanish).
Most importantly... you’re tremendously passionate about your profession and show it.”
  • You are bursting with ideas and can take a project from concept to execution.
  • You are results-focused and able to set and track KPIs.
  • You currently live in or are willing to move to the New York City area.

Apply Today

Excited about the position and want to be a part of the REV'IT! team? We’re looking forward to hearing from you! Send your CV and letter of motivation to work@revit.eu or use the link to the application form below.

 

APPLY NOW

Any questions about this position or would you like to hear more about the benefits of being a REV'IT! employee? Don't hesitate to contact us.

Ruud van Berlo
HR Manager
+31 (0) 412 696 730

Or get in touch with him via WhatsApp.

Employee Benefits

REV’IT! Gym

A place where you can relax by yourself or with your colleagues, gain energy and work on your personal exercise goals! A personal trainer will come in every now and then to help us shape up, get fitter and stronger! Besides that, we organize Sport, Health & Fun activities with the goal to bring us all together at the REV’IT! gym, but also outdoors.

REV’IT! Restaurant

Yes, we have our very own Restaurant. A place where you can sit back and enjoy your lunch. Healthy and fresh options are available, such as wraps, meal prep bowls, granola bars, salads, snacks and more!

Motorcycle License

We are on a mission to inspire you to ride, but this doesn’t only count for the people that already have their license. While not all employees are in the possession of a motorcycle license when joining the company, we feel it is important that you, as a REV’IT! employee, get to experience what it’s like to ride a motorbike. We therefore offer the great opportunity for you to earn your motorcycle license. On our expense of course.

Company Bike

We have a company motorcycle which can be used, for example, to test products in practice. This motorcycle is also available for use by anyone at REV’IT! in possession of a motorcycle license.

Employee discount

We understand that every time a new collection comes out that you want to own that one item that you had your eyes on from the start. Therefore, you are entitled to a staff discount.

Company Pension

A workplace pension will automatically be arranged for you at the moment that you become part of our team.

Profit Sharing Bonus

We are always working hard for what we believe in. Good results can only be met when we work together. At the end of the year, when we reach our targets, it is of course also a moment to celebrate this! Besides a good get together, the whole team also receives an equal profit-sharing bonus.

International Staff Events

We love hanging out together and the perfect place to do so is to enjoy ourselves at the staff parties. Whether this is an Adventure Off-Road Training at the Enduropark in Valencia or a multiple-day motorcycle tour in the south of the Netherlands, we will make sure that it will be something unforgettable!

Legendary Parties

Speaking of unforgettable moments; our parties! Great Gatsby Christmas party, sushi parties, parties where our dancing shoes need to come out of the cupboard…there are always reasons to celebrate good moments together!

How we hire

Those of us who do what we enjoy doing have more job satisfaction. At REV’IT!, this is our forte. Dedicated, passionate and inspired people are given plenty of space for this at our company to excel. And the great thing about it is that we not only inspire the market in this way, but also one another.

Found a job that you love and applied to it? Let us take you through the next steps, so that you know what’s coming.

READ MORE