How long does it take for me to receive my order?
Orders placed before 3pm (CET) on business days (excluding holidays), will usually ship the same business day. The estimated delivery to your shipping address is between 4-5 days once the item has shipped. If the delivery takes longer than 7 business days, please contact our Customer Service.
Can I track my shipment?
Yes. You will be provided with a link via e-mail to track & trace your shipment with DPD after it has been sent out by our warehouse.
What happens if I'm not at home to receive my package?
We understand shipping issues can become a disappointing inconvenience. Should your package fail to arrive or arrives damaged please contact customer service. We will file a claim with the shipping carrier and try to solve your issue as quickly as possible.
What are the shipping rates?
We offer free shipping for orders over €99.- For orders less than this amount, an extra processing fee of €5.- is calculated on checkout.
Which carrier do you use?
All our orders are handled by DPD.
* Unfortunately we do not ship to Azores (zip codes 9500 – 9900) and Madeira (zip codes 9000 – 9499)