Our customers are at the heart of everything we do. As a Customer Service Specialist, you are our voice and the person on the other end can hear and feel your passion in any kind of contact moment. You’ll provide our customers with answers to all kinds of questions, whether it’s a question about a specific product, a query about an order, or feedback they would like to share with us. Everything with the same goal: To ensure a customer-centric approach and to deliver a smooth and trustworthy experience.
Our recently launched website also plays a big part in this position. Our website is a place of inspiration, but also our virtual shop window. Together with the Customer Service Team, you will make sure that it is the best display possible, monitor it, and keep it up to date. In addition, you will align with our marketing department so that you are aware of and can anticipate in our marketing activities and planning.
Fulfilling the Customer Service Specialist position requires a big dose of knowledge about our products. But… you don’t have anything to worry about! We’ll train you to understand and know everything there is to know about our products and services and how our customers can benefit from this.