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Customer Service Specialist

At REV’IT! we have a deep-rooted drive. We want motorcyclists to enjoy their passion to the fullest. To achieve that goal, we try to learn something new every day. From each other, from our customers, from our data, and maybe also from you.Do you take great pride in making a difference to someone’s day? Are you a person with entrepreneurial flair who loves to problem-solvetackle a challenge? This could be your chance to shine.

Job Details

Job Title: Customer Service Specialist
Field: Marketing
Location: Oss, The Netherlands
Contract Type: Full-time

Feel free to apply in Dutch or English


What can you expect from us?

Here at REV’IT!, we’re powered by our core brand values: Design, Performance and Innovation. They drive us forward. They fuel our passion to bring the greatest products to our customers and inspire every single person who works for us, every day.

As a Customer Service Specialist, you’ll become a part of our marketing department—the team at the forefront of our global brand. This team values everyone’s voice and will give you the freedom to grow, expand your knowledge, and bring new ideas to the table.

A company that never settles, we’re constantly innovating, designing, and redesigning to make sure our motorcycle products are the very best that they can be. As the voice of REV’IT!, you’ll play a key part in this—feeding back to the rest of the brand what our customers. We will provide you with all the training you need to understand our products and help our customers all over the world.


What does this mean in practice?

You’ll be the voice of our brand. Whether you’re answering a query about a specific product or helping a customer with their order—you’ll work amongst a team of customer service experts to build relationships and problem-solve. Understanding our products inside out, you’ll be eager to learn and impart your knowledge as you speak to customers over the phone and on email.

Your job will include:

  • Combining technical expertise with customer service to answer emails, eStore queries, and complaints.

  • Processing orders, returns, and after-sales.

  • Advising customers about collections, product availability, and specifications.

  • Helping with day-to-day operations and solving any issues by following up with customers efficiently.

  • Communicating calmly and professionally with customers on the phone and over email.

  • Translating customer experience feedback to find areas for improvement.

  • Helping to maintain the shop window on our website

  • Working with the ecommerce team and wider marketing department to keep the website up to date.

  • Collecting information from relevant departments to make sure each and every customer gets what they need.

This is a full-time position (40 hours per week). You’ll report to the Global Marketing Director.


Are you our ideal candidate?

We’re looking for a customer service expert who takes pride in making a difference to someone’s day. Never afraid of what’s around the corner. You’re ready to develop and grow as you immerse yourself in every aspect of our motorcycle products.

We expect:

  • 2+ years’ experience in a customer service or sales role and a keenness to share what you already know.

  • A good, solid knowledge of foreign languages and conversational fluency in either Germanic (German, Dutch, and English) or Latin (French, Spanish, and Italian).

  • The skills to respond eloquently, efficiently, and accurately to questions, comments, and feedback both on the phone and over email.

  • The drive to get things done and an ability to think quickly on your feet.

  • A keen motorcyclist, a desire to become one, or an eagerness to learn everything there is to know about motorcycling products.

  • Bonus: Experience working with the ecommerce platform, Magento 2.

But above all, you’re passionate about your career and want to show it to the rest of the world.

Apply today

Within REV’IT!, we embrace diversity. Currently, our team represents 15 different nationalities. Something we take great pride in! Because we work with so many different backgrounds to achieve our mission, our working language is English. That said, we are very proud of our Dutch roots. Should you be interested in one of the openings and prefer to apply in Dutch, then please don’t hesitate to do so.

Excited about the position and want to be a part of the REV'IT! team? We’re looking forward to hearing from you! Click on 'apply now' and send your CV and letter of motivation via the application form.

Any questions about this position or would you like to hear more about the benefits of being a REV'IT! employee? Don’t hesitate to contact us.

Mondi Roes
HR Advisor
+31 (0) 412 696 782

Or get in touch with her via WhatsApp.

Employee Benefits

Employee Benefits

We expect a lot from you in your work. But in return, we try to make sure you get a lot out of your life here. That means the support, responsibility, and resources to improve your work, grow professionally, and build a successful career.

But what good is any of that if you’re not enjoying yourself? We invest in creating an inspiring workplace, full of fun, respect, and camaraderie so that life at REV’IT! is always as enjoyable as it is successful.

Employee Benefits

REV’IT! Gym

A place where you can relax by yourself or with your colleagues, gain energy and work on your personal exercise goals! A personal trainer will come in every now and then to help us shape up, get fitter and stronger! Besides that, we organize Sport, Health & Fun activities with the goal to bring us all together at the REV’IT! gym, but also outdoors.

REV’IT! Restaurant

Yes, we have our very own Restaurant. A place where you can sit back and enjoy your lunch. Healthy and fresh options are available, such as wraps, meal prep bowls, granola bars, salads, snacks and more!

Motorcycle License

We are on a mission to inspire you to ride, but this doesn’t only count for the people that already have their license. While not all employees are in the possession of a motorcycle license when joining the company, we feel it is important that you, as a REV’IT! employee, get to experience what it’s like to ride a motorbike. We therefore offer the great opportunity for you to earn your motorcycle license. On our expense of course.

Company Bike

We have a company motorcycle which can be used, for example, to test products in practice. This motorcycle is also available for use by anyone at REV’IT! in possession of a motorcycle license.

Employee discount

We understand that every time a new collection comes out that you want to own that one item that you had your eyes on from the start. Therefore, you are entitled to a staff discount.

Company Pension

A workplace pension will automatically be arranged for you at the moment that you become part of our team.

Profit Sharing Bonus

We are always working hard for what we believe in. Good results can only be met when we work together. At the end of the year, when we reach our targets, it is of course also a moment to celebrate this! Besides a good get together, the whole team also receives an equal profit-sharing bonus.

International Staff Events

We love hanging out together and the perfect place to do so is to enjoy ourselves at the staff parties. Whether this is an Adventure Off-Road Training at the Enduropark in Valencia or a multiple-day motorcycle tour in the south of the Netherlands, we will make sure that it will be something unforgettable!

Legendary Parties

Speaking of unforgettable moments; our parties! Great Gatsby Christmas party, sushi parties, parties where our dancing shoes need to come out of the cupboard…there are always reasons to celebrate good moments together!

How we hire

Those of us who do what we enjoy doing have more job satisfaction. At REV’IT!, this is our forte. Dedicated, passionate and inspired people are given plenty of space for this at our company to excel. And the great thing about it is that we not only inspire the market in this way, but also one another.

Found a job that you love and applied to it? Let us take you through the next steps, so that you know what’s coming.

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